What does the "Camera connection lost" alarm mean?

Mikael Fransson Updated by Mikael Fransson

The "Camera connection lost" alarm indicates that there is a loss of connection between your camera device and the Nordic Gamekeeper system. This alarm is triggered when the device is unable to establish a proper communication for the last 48 hours.

To address the "Camera connection lost" alarm, please follow these steps:

  1. Check the camera's battery: Ensure that the battery powering your camera is not low or depleted. If the battery level is to low, recharge or replace if necessary.
  2. Check for any damaged cables: Inspect the cables connected to the external battery for any signs of damage or disconnection. Ensure that all cables are securely connected and in good condition.
  3. Check for any damage on the antenna: Inspect the connected antenna for any signs of damage or disconnection. Ensure that the antenna is securely connected and in good condition.
  4. Check your subscription: If your subscription has expired please check these steps.
    1. Renew or upgrade subscription: If your subscription has expired or you have reached the data limit, you can renew or upgrade your subscription directly in the Nordic Gamekeeper app. Head over to the subscription tab and follow the instructions to renew or select a higher-tier subscription plan that suits your needs.
    2. Update payment information: If your subscription has not expired but your payment information needs to be updated, ensure that you provide the correct and up-to-date payment details. This will ensure a smooth renewal process for your subscription.
  5. Contact Nordic Gamekeeper support: If the "Camera connection lost" alarm persists after checking the battery and cables, it is recommended to contact the Nordic Gamekeeper support team for further assistance. They will be able to provide specific troubleshooting steps and help resolve the connection issue.

By following these steps, you can troubleshoot and address the "Camera connection lost" alarm on your camera device.

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