What does the alarm "Payment for subscription failed due to expired or missing payment method" mean?

Claes Updated by Claes

If you receive a notification stating that the payment for your subscription has failed due to an expired or missing payment method, it means that the payment could not be processed successfully. This typically occurs when the credit card or other payment method associated with your subscription has expired or is no longer valid.

To fix the issue of a failed payment for your subscription, you can follow this checklist:

  1. Verify payment details: Double-check that the credit card information or other payment method associated with your subscription is filled in correctly, including the card number, expiration date, and CVV code.
  2. Update payment method: If your payment method has expired, add a new valid payment method to your account. Make sure to enter the correct details and ensure that the new payment method is selected as the default for your subscription.
  3. Check profile information: Ensure that your account's profile information, including your name, address, and contact details, is up to date. Inaccurate or outdated information can cause payment failures.
  4. Contact your bank or payment provider: If you have confirmed that your payment details are correct and up to date, but the issue persists, reach out to your bank or payment provider. They can provide insight into any specific issues or restrictions affecting the transaction.
  5. Contact Nordic Gamekeeper support: If none of the above steps resolve the payment issue, it's recommended to contact Nordic Gamekeeper support for further assistance. You can find the "contact" option on our website. The support team will be able to help you troubleshoot and resolve the payment problem.

By following this checklist, you can increase the chances of resolving the issue and ensuring that your subscription payment is successfully processed.

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