What does the "Camera SMTP login failure" alarm mean?

Claes Updated by Claes

The "Camera SMTP login failure" alarm indicates that there is a login failure when your camera attempts to connect to the SMTP server for email notifications. This could be due to incorrect SMTP login credentials entered in your camera settings.

To resolve the "Camera SMTP login failure" alarm, follow these steps:

  1. Check SMTP settings in your camera: Access the settings menu in your camera and verify the SMTP configuration. Make sure that the SMTP server address, username, and password are entered correctly.
  2. Retrieve SMTP details from the Nordic Gamekeeper app: Open the Nordic Gamekeeper app and navigate to the NG-SIM settings by selecting your added NG-SIM. Then click on "Settings". There you will find all the necessary SMTP details required for your camera, including the server address, username, and password.
  3. Update SMTP settings in your camera: If you identify any discrepancies between the SMTP settings in your camera and the details provided in the Nordic Gamekeeper app, make the necessary changes in your camera settings. Enter the correct SMTP server address, username, and password to ensure a successful connection to the SMTP server.
  4. Test the SMTP connection: After updating the SMTP settings in your camera, perform a test to check if the camera can establish a connection to the SMTP server. Send a test email or initiate an email notification to verify that the SMTP connection is functioning properly.

By following these steps and ensuring that the correct SMTP settings are entered in your camera, you can resolve the "Camera SMTP login failure" alarm and enable successful email notifications. If you encounter any difficulties or have further questions, please don't hesitate to contact Nordic Gamekeeper support for assistance and guidance.

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