What does the alarm "payment for subscription failed" mean?

Claes Updated by Claes

The "Payment for subscription failed" alarm is triggered when the payment for your subscription to Nordic Gamekeeper's services was unsuccessful. This alarm notifies you that the payment transaction could not be processed, indicating a problem with the payment method or account details associated with your subscription.

There are a few common reasons for this alarm:

  1. Your profile details in the app do not match the information on the payment card. To update your profile information, click here.
  2. Insufficient funds: If the payment method linked to your subscription does not have sufficient funds to cover the subscription fee, the payment will fail. It's important to ensure that your bank account or credit card has enough funds to complete the transaction.
  3. Expired or outdated payment information: If the payment method you provided during the subscription registration has expired or the details have changed, the payment will not go through. Verify that the payment information is up to date and valid.
  4. Payment method restrictions: Some payment methods have restrictions or limitations that may prevent the transaction from being processed. Check with your payment provider or bank to ensure there are no restrictions affecting your payment.

To resolve the "Payment for subscription failed" alarm, you can take the following steps:

  1. Check payment details: Verify that the payment method information provided is correct and up to date. Ensure that the card or account details, such as the card number, expiration date, and CVV code, are entered correctly.
  2. Update payment method: If the payment method has expired or needs to be updated, add a new valid payment method to your account. Make sure to enter the correct details and set the new payment method as the default for your subscription.
  3. Contact your bank or payment provider: If you have confirmed that your payment details are accurate and there are sufficient funds, but the payment still fails, contact your bank or payment provider to inquire about any potential issues or restrictions.
  4. Contact Nordic Gamekeeper support: If the issue persists or you need further assistance, reach out to the Nordic Gamekeeper support team. They can provide specific guidance and help troubleshoot the payment problem.

By addressing the "Payment for subscription failed" alarm and resolving the underlying payment issue, you can ensure uninterrupted access to the subscribed services provided by Nordic Gamekeeper.

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