How do I update my Cloud Camera® firmware?

Claes Updated by Claes

To update the firmware on your Cloud Camera, follow these steps:

Step 1: Download the software: Click the button to download the software to your computer:

Step 2: Turn off the camera: Move the power switch on your Cloud Camera to the "OFF" position.

Step 3: Check the batteries: Make sure you have fresh, fully charged batteries for the camera. If the batteries are low, replace them with new fully charged ones for a smooth update process.

Step 4: Install the software on the camera: This can be done in two ways:

Via USB cable:

  • Connect the camera to a computer using the USB cable (included in the camera package).
  • Format or empty the SD card.
  • Open the downloaded folder and place the "HDM010.BRN" and "sino.aud" files in the camera folder (HDM010). NOTE!! Place the files directly in the camera, NOT in a folder.
  • Then disconnect the USB cable from the computer and the camera.

Via SD card:

  • Insert the SD card into an SD card reader on your computer.
  • Format or empty the SD card.
  • Open the downloaded folder and place the "HDM010.BRN" and "sino.aud" files directly on the empty SD card. NOTE!! Place the files directly on the SD card, NOT inside a folder.
  • Then disconnect the SD card from the computer and insert it back into the camera.

Step 5: Connect the camera to a power source: Insert AA batteries or connect your external 12V battery using a battery cable.

Step 6: Put the camera in "TEST" mode: Set the power switch on your Cloud Camera to "TEST" mode. Make sure all four LED lights on the camera are red. This indicates that the camera is in update mode.

Step 7: Wait for 3 minutes when the LED lights turn off: When the LED lights on the camera have turned off, wait for at least 3 minutes. This gives the camera enough time to complete the update.

Step 8: Set the camera to "OFF" mode again: After waiting for 3 minutes, set the camera to "OFF" mode.

Step 9: Disconnect the power source: Now disconnect the batteries or the external 12V battery to make the camera completely powerless. This will reset the camera after the firmware update.

Step 10: Reconnect the power source: Now reconnect the batteries or the external 12V battery to the camera.

Step 11: Check the update: Set the camera to "TEST" mode again to see if your Cloud Camera reconnects. If the camera is functioning properly, it means that the firmware update has been successfully completed.

Note: Before turning the camera ON, ensure that all lights have blinked simultaneously.

You're done!

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