Why do I not get network coverage with NG-SIM®?

Claes Updated by Claes

If you are experiencing network coverage issues with your Nordic Gamekeeper Cloud Camera or a third-party camera using NG-SIM®, there are a few things you can try to troubleshoot the problem:

For Nordic Gamekeeper Cloud Camera:

  1. Check the antenna attached to the camera to ensure it is attached properly, not broken, and is pointing upwards.
  2. Check your smartphone's reception in the same area to see if it lacks coverage. If it does, consider relocating the camera to an area with better signal reception.
  3. Ensure that your NG-SIM® card has been properly registered in the Nordic Gamekeeper app.

For a third-party camera using NG-SIM®:

  1. Ensure that the NG-SIM® card has been properly registered in the Nordic Gamekeeper app.
  2. Confirm that the NG-SIM® settings in your camera match the details displayed in the Nordic Gamekeeper app. It's important to note that if there are any discrepancies between the settings on your camera and the app, the connection may not work correctly. Therefore, it's crucial to ensure that every letter and digit in the settings are the same as the ones displayed in the app.

By following these steps, you should be able to troubleshoot and resolve any network coverage issues with your NG-SIM®.

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