Cameras & SIM
How do I update my Cloud Camera® firmware?
To update the firmware on your Cloud Camera, follow these steps:. Step 1: Download the software: Click the button to download the software to your computer: Download Step 2: Turn off the camera: Move…
What is the subscription price for the Cloud Camera®?
We have three different subscription levels for the Cloud Camera: Europe: Basic: 1.9 euro per month Standard: 3.9 euro per month Premium: 5.9 euro per month Sweden: Basic: 19 SEK per month Standard:…
Where do I find the settings for NG-SIM®?
You can find the settings for your third-party camera with NG-SIM in the Nordic Gamekeeper app or on the Nordic Gamekeeper website. To find the settings in the Nordic Gamekeeper app: Open the Nordic…
Can I send pictures from the camera to more than one email address with NG-SIM®?
No, a third-party camera with NG-SIM® can only send to one email address. If you want to share the camera with someone else, you can share access using our multi-user feature. Read more about Multi-u…
Which mobile network is needed for NG-SIM®?
NG-SIM® in Sweden operates on the Telia network. If you are using NG-SIM® in Sweden, it will connect to the Telia network for its services. NG-SIM® in the rest of Europe operates on both the Telenor…
What does activity time mean in the Cloud Camera® settings?
With the activity time settings, you have the option to set a time frame during which the camera will be active and be able to capture photos. For example, you can set the camera to take photos betwe…
Where can I see the images sent from Cloud Camera®?
In the Nordic Gamekeeper app on your phone or on the website account.nordicgamekeeper.com. Var hittar jag bilderna som skickad från Cloud Camera®? I Nordic Gamekeeper appen på din smartphone eller på…
What do the LED's on the Cloud Camera® indicate?
Battery LED: Green = 50 – 100% Blue = 10 – 49% (Low Battery – Replace Battery) Red = 0 – 10% (Critical Battery – Replace Battery) SD-Card LED: Green = SD card is OK Blue = SD card is full / Locked (C…
Should I use SMTP or FTP with NG-SIM®?
Third-party camera with NG-SIM: We recommend using FTP settings if your camera supports that. If your camera does not support FTP, use SMTP + Camera email.
Can the subscription level be changed on NG-SIM®?
You can select a new subscription level at any time. The expiration date of the subscription changes depending on which level you selected.
My camera does not send pictures with NG-SIM®, what could be the reason?
If your Cloud Camera with NG-SIM® is not sending images, try this: Check the battery: Ensure that the camera's battery has enough charge or is not completely discharged. If it is low on charge, conne…
Which SD-Cards works with the Cloud Camera®?
The Cloud Camera supports Micro SD-Cards with a capacity up to 32GB (Class 10).
My NG-SIM® data/MB is running out quickly. What should I do?
Here are some solutions if your data runs out too quickly with your NG-SIM®: For Cloud Camera: Enable “adaptive mode”, this will optimize your camera settings based on your subscription plan to make…
How many MB are included in the subscription for NG-SIM®?
NG-SIM Basic subscription = 50 mb (about 700 images per month*) NG-SIM Standard Premium subscription = 250 mb (approx. 3500 images per month*) NG-SIM Premium subscription = 1000 mb (approx. 14 000 im…
Is it possible to send SMS with NG-SIM®?
No, NG-SIM® can only be used to send data with cameras.
What happens if the battery drops too low on the Cloud Camera®?
When the battery level of the Cloud Camera® drops below 30%, it will stop transmitting images over the network, but it will continue to capture images and save them on the SD card. Once the battery i…
When does Cloud Camera® download the settings?
With each incoming image, Cloud Camera® downloads the latest settings. Every 24 hours, the Cloud Camera® connects to the NG Cloud™ to send status and receive settings.
Where do I change the settings on the Cloud Camera®?
To access the settings for your Cloud Camera® in the Nordic Gamekeeper app: Open the Nordic Gamekeeper app. Navigate to your Cloud Camera® in the device list. Press settings. It is also possible to c…
What is the difference between the levels of the Cloud Camera® subscription?
Cloud Camera basic subscription includes: 50mb of data/month (approx. 700 images) Cloud Camera Standard subscription includes: 250mb of data/month (approx. 3500 images) Cloud Camera Premium subscript…
How can I view my data usage on my subscription?
You can view your data usage on your subscription by going to the Cloud Camera® or NG-SIM® device within the Nordic Gamekeeper app. From there, you can see a percentage of how much data you have used…
How many MB are included in the Cloud Camera® subscription?
Cloud Camera Basic Subscription– 50 mb (approx. 700 images / monthly) Cloud Camera Standard Subscription – 250 mb (approx. 3500 images / monthly) Cloud Camera Premium Subscription – 1000 mb (approx.…
What is adaptive configuration on Cloud Camera®?
Adaptive configuration is a feature that automatically adjusts the settings on the Cloud Camera® to optimize the use of data throughout the month. It does so by analyzing the data usage of the camera…
How should I position the Cloud Camera®?
For best results, follow these tips for mounting your Cloud Camera®: Position the camera facing north or south.. The sun can cause false triggers with east or west camera placement. North is best. Po…
What does capture mode mean in Cloud Camera® settings?
In the capture mode settings, you have the option to choose between photo or time lapse. Photo mode: The camera takes photos. Time-lapse mode: The camera takes several photos at a set interval. What…
What does “photo resolution” mean in settings with Cloud Camera®?
“Photo resolution” in the settings of a Cloud Camera® refers to the size and quality of the photos taken by the camera. This setting allows the user to choose the resolution at which the camera takes…
What does upload interval mean in the Cloud Camera® settings?
The “upload interval” refers to the frequency at which the Cloud Camera® sends images and data to the NG Cloud™. The upload interval can be set to different time intervals, such as instantly, every h…
What does upload resolution mean in the Cloud Camera® settings?
In the “upload resolution” settings, you can select from various resolutions for the photos sent to the Nordic Gamekeeper app, including 480×270, 640×360, 1280×720, 1920×1080, and 2560×1440. These ph…
Why am I not able to place the pin for my unit on the map during the installation process?
If you are unable to place a pin for your unit on the map during the installation process, your location services are most likely deactivated for the Nordic Gamekeeper app. Enable location services b…
What does “sequence” mean in the Cloud Camera® settings?
In the “sequence” settings, you have the option to choose between 1, 2, 3, 4, and 5 sequences. This option means how many pictures the camera captures in a row when a photo is taken.
I'm recieving too many pictures, how do i fix that?
If you're seeing too many pictures from your camera, you might want to try changing some settings. You could lower the PIR sensitivity on the camera, put in a delay between the pictures, or add an ac…
Where do I find the APN settings for NG-SIM®?
If you're looking for the APN settings for your NG-SIM® device, you can find them in the Nordic Gamekeeper app or on the Nordic Gamekeeper website. How to find APN settings in the Nordic Gamekeeper a…
Where do I find the SMTP settings for NG-SIM®?
If you're trying to find the SMTP settings for your NG-SIM® device, you can do so in the Nordic Gamekeeper app or on the Nordic Gamekeeper website. How to find SMTP settings in the Nordic Gamekeeper…
Where do I find the FTP settings for NG-SIM®?
If you're trying to find the FTP settings for your NG-SIM® device, you can do so in the Nordic Gamekeeper app or on the Nordic Gamekeeper website. How to find FTP settings in the Nordic Gamekeeper ap…
What do I need to do to get my NG-SIM® up and running with the Nordic Gamekeeper app?
To get NG-SIM® up and running with the Nordic Gamekeeper app, follow these steps: Download the app: For iPhone: Go to the App Store and search for "Nordic Gamekeeper.". For Android: Go to the Play St…
Is it possible to request the Cloud Camera® to capture a photo on-demand?
Nej, Cloud Camera® kan inte ta ett foto på begäran.
Why does my camera send duplicates of pictures with NG-SIM®?
If your third-party camera with NG-SIM® is sending duplicate images, you probably use both FTP and SMTP in settings. Delete the SMTP data from the camera. Alternatively, two e-mail addresses are regi…
Why can’t I dismiss the alarm on my unit in the NG app?
If you cannot dismiss the alarm on your unit in the NG app, it's because the system locks the alarm until it has been notified by the device that the alarm is solved. For example, when a device loses…
What do I need to do to get NG-SIM® up and running with the Nordic Gamekeeper App?
How to get started with NG-SIM: Download the app. On Iphone – open App store and search for “Nordic Gamekeeper”. On Android – oppen Play store and search for “Nordic Gamekeeper”. Open the app and reg…
Where do I see my data consumption of my NG-SIM® subscription?
You find your data consumption of your NG-SIM® subscription In the Nordic Gamekeeper app. To do that To view your data consumption in the app, simply open the Nordic Gamekeeper app, and choose the NG…
Does the image resolution affect the consumption of data/MB?
Yes! A higher upload resolution will result in higher data consumption.
Can I move NG-SIM® between different cameras/brands?
Yes, you can transfer your active NG-SIM® to a different camera/brand. Add the details of the setting from your active NG-SIM® to your new camera. NOTE! Do NOT press “Remove NG-SIM®” from the app if…
Does NG-SIM® work with all cameras?
NG-SIM® is compatible with all unlocked transmitting cameras regardless of brand. If you are unsure if your camera is locked, contact the camera manufacturer.
How many NG-SIM® can I connect to my account in the Nordic Gamekeeper app?
The Nordic Gamekeeper app has no limit on the number of NG-SIM®s that can be connected to a single account. This means that you can connect an unlimited number of NG-SIM®s to your account, allowing y…
Why can't I change the settings on my Cloud Camera®?
If you are unable to change you Cloud Camera settings, Adaptive configuration is probably active and the camera will automatically configure its settings to optimize the data use. If you want to be a…
What does “time lapse” delay mean in settings with Cloud Camera®?
“Time lapse delay” in Cloud Camera® settings refers to the interval of time between consecutive photos taken in time-lapse mode. This setting allows the user to control the speed of the time-lapse vi…
What does "shutter speed" mean in the Cloud Camera® settings?
In your Cloud Camera's “shutter speed” settings, you have the option to choose between 1/15, 1/20, and 1/30 for your photos. Shutter speed refers to the length of time the camera’s shutter is open, a…
What happens if payment fails or isn’t paid with NG-SIM®?
The system will attempt to deduct the payment in the subsequent days and send a notification and email indicating the reason for the unsuccessful deduction. If the subscription is expired for an exte…
How many NG-SIM®s can I connect to my account in the app?
The Nordic Gamekeeper app has no limit on the number of NG-SIM®s that can be connected to a single account. This means that you can connect an unlimited number of NG-SIM®s to your account, allowing y…
Why do I not get network coverage with NG-SIM®?
If you are experiencing network coverage issues with your Nordic Gamekeeper Cloud Camera or a third-party camera using NG-SIM®, there are a few things you can try to troubleshoot the problem: For Nor…
What does PIR sensitivity mean in the Cloud Camera® settings?
PIR Sensitivity" in the settings of your Cloud Camera® game camera refers to the sensitivity of the Passive Infrared (PIR) sensor. PIR sensors are designed to detect heat and motion in the environmen…
How does the payment of an NG-SIM® subscription work?
On the first day of every month, the amount for the active NG-SIM® subscription level will be charged from the credit card linked to NG-SIM®. If the payment fails, the system will notify you and atte…
How do I format my Cloud Camera?
The Cloud Camera can be formatted in two different ways: Using the "F" button on the Cloud Camera: To reformat your Cloud Camera using the built-in "F" button, please follow the steps below carefully…
How do I update my payment method for my subscription?
There are two ways to update your payment method for your subscription, either through the app or on the web. To update your payment method through the Nordic Gamekeeper app: Open the app and go to y…
How do I get started with my Cloud Camera®?
Get started with your Cloud Camera®: Download the app from the App store (for iPhone) or Play store (for Android). Open the app and register for an Nordic Gamekeeper account. You should have received…
Which settings should I fill into my third-party camera when using NG-SIM?
User Guide for NG-SIM with Third-Party Cameras NOTE!!! This manual is intended to help you use your NG-SIM with cameras other than the Nordic Gamekeeper Cloud Camera. Step 1: Ensure that your camera…
Which batteries can be used with the Cloud Camera®?
The Cloud Camera® can be powered using 8x AA batteries or an external 12V battery with a battery cable. AA batteries must provide a voltage of 1.5V to meet the requirements for the camera to function…
What is included when buying an NG-SIM®?
When you buy an NG-SIM®, you will receive one free subscription month. At the end of the free month, the cost of the next month’s subscription will be charged. You have the option to stay at the same…
What does PIR delay mean in Cloud Camera® settings ?
The PIR delay refers to the interval of time between the camera taking consecutive rounds of photos. In these settings, you have the option to choose between instant, 5-30 seconds, or 1-60 minutes.
Is there a limit to how many images I can analyze with the AI feature?
There is no specific limit to how many images the AI can analyze. However, the data usage varies between our subscription levels. If you have a Basic subscription and use up your data, you will need…
Does the AI image recognition feature use more data?
No, the AI image recognition feature itself does not use more data. However, it requires the highest upload resolution (AI 2560x1440p), which will increase your data consumption.
Are there any recommendations for optimal performance of the AI image recognition feature?
We recommend having a Standard or Premium subscription to get the best performance from the AI image recognition feature. Since the AI feature requires the highest resolution (2560x1440p), each image…
How do I activate AI image recognition on my images?
To activate AI image recognition: Open the Nordic Gamekeeper app and log in. Select the camera you want to activate AI image recognition on. Go to "Settings". Navigate to "Image Resolution for Upload…
What resolution is required to use the AI image recognition feature?
The AI image recognition feature requires you to use the highest resolution, 2560x1440p, to function.
How accurate is the AI image recognition?
Our AI image recognition is highly accurate and often supersedes the human ability to identify objects in poor lighting conditions.
Do I need an internet connection to use the AI feature?
Yes, your NG-SIM must be active and connected to upload the images to the NG Cloud to use the AI image recognition feature.
What is the advantage of the AI image recognition feature?
The advantage of the AI image recognition feature is that it saves time by automatically detecting and tagging animals, people, and vehicles, making it easy to filter and sort images based on your in…
Why do I see rectangles in my images?
This means that the AI image recognition feature is active for the chosen camera. The rectangles on your images mark the objects that AI image recognition has identified in the image, such as animals…
Can I use the AI feature with a third-party camera?
No, the AI image recognition is an exclusive feature for our camera and does not work with other cameras.
Why are no images appearing in my gallery after I activated the AI feature?
This is likely because the gallery is filtering for something that does not exist in the images. It is important to remember that the filtering only applies to photos taken after the AI image recogni…
How does the filtering work in the app?
The filtering function allows you to see only the images in the category you have selected, such as animals, people, or vehicles. When you exit the image gallery, the filter resets so all your images…
Can I save specific images as favorites?
Yes, you can save specific images as favorites by checking "Favorite" when filtering images in the gallery.
Is there a limit to how many objects can be identified in an image?
No, there is no limit to the number of objects that can be identified in an image. All identified objects will be marked.
Does the AI feature work both day and night?
Yes, the trail camera captures images both day and night, and the built-in IR filter ensures that the AI feature works excellently regardless of the time of day.
How does AI filtering work when it is active?
When AI filtering is active, it removes images you have chosen not to display. For example, if you have selected to show only vehicles, images with animals and people will not be displayed in the gal…
How do I filter images in the gallery to show only animals, people, or vehicles?
To filter images: iOS Phones: Go to the image gallery on your camera. Tap the circle with three horizontal lines in the top right corner. Tap "Filter". Select what you want the gallery to show: Anima…
What does SD-card cycle mean in the Cloud Camera® settings?
When the SD-card cycle is turned on, the camera will automatically delete the oldest photo on the SD card when it needs to make room for new ones. This means that the SD card will never become full,…
What is the new AI image recognition feature in the Nordic Gamekeeper app?
The new AI image recognition feature is a functionality for our trail camera (Cloud Camera®) that automatically detects and tags animals, people, and vehicles in your images.
